Exchange & Returns

Returns Policy

• Please choose carefully. Goods sold are non-refundable and we do not offer exchange or refund for ‘change of mind’.
• There is no exchange or refund on pierced earrings due to hygiene and safety reasons.
• There is no refund or exchange on items purchased during sale periods or with a promo code. All sales are final. 
• For all Bespoke, Finery and Custom pieces and Minh Singer dishes sales are final and no exchange or refund is permitted. 
• If you do require an exchange for any other reason please reach out to our team by email within 14 days of purchase. 

If you do purchase outside of a sale period and select the incorrect ring size we are happy to exchange this for you within 14 days of purchase where stock is available and provided the piece is unworn/used and returned in its original state and in it's original packaging. In the instance where stock is not available a credit note can be provided or the ring maybe resized for a fee. We do ask that you contact us within 14 days of receiving your order if you do require an exchange and ensure the piece is returned to us within the 21 days from purchase. 

Any exchange credits provided in the form of gift cards have a 12 month validity on them from issue. If the credit is not used within 12 months it will expire and can not be reissued.

TONIMAY products are handmade with natural materials, therefore colours, level of oxidisation, stone inclusions, sizes of stones, embellishments and some core materials will vary from piece to piece. Our pieces may also show some small tool markings from our jewellers which add to the unique nature of each piece. In the unlikely event that you are unsatisfied with your purchase please contact us within 14 days of receiving your order at orders@tonimay.com.au and we will do what we can to remedy your concerns. 

Customers are responsible for covering any associated postage or redelivery fees. The item must be returned in the original ToniMay box and protective packaging and show no signs of wear or use. We recommend shipping return orders via a registered post as ToniMay are not responsible for any lost, damaged or stolen parcels. Shipping and handling fees paid on initial orders are non refundable.

Please contact orders@tonimay.com.au for return details prior to sending in any returns.  

Warranty and Repairs

A 3 month warranty from date of purchase applies on our core range (excluding Minh Singer ring dishes) and a 12 month warranty is offered for all finery and custom pieces. Within the warranty period ToniMay will cover the cost of repair due to manufacturing fault only, we do not warrant against damage caused through incidental wear and tear, tarnishing or plating wear. If the piece shows signs of damage from something other than normal wear or shows signs of improper use/care, a repair fee will apply and the warranty will be void.

If you experience damage to your ToniMay jewellery outside of our warranty, we ask you to contact us at orders@tonimay.com.au so we can provide a quote for repair. We do not guarantee that all pieces are able to be repaired but we will do our best where possible.

Our general repair fee for basic repairs is $35 and our replating fee for all pieces is $45. 

Please note that if another jeweller works on your ToniMay item within the warranty period (including repairs or resizing) or you attempt repair of a piece yourself this does void the warranty. We do not take responsibility for any damage due to other work performed on a piece.

Our warranty does not cover you for items that are lost or stolen. In this instance a refund or replacement under warranty is not possible.

Our warranty does not cover silver or brass pieces that may tarnish or scratch, nor does our warranty cover Gold Plated pieces that may experience plating wear or fading. Please refer to our care and faqs page for details on how to care for your ToniMay piece and extend the life of your gold plated pieces.

Our warranty does not cover damage to pieces or stones (scratches/chips/cracks) if a piece has been dropped. We recommend that you follow our care instructions on our Care and FAQS page to ensure your pieces are properly cared for. 

Our warranty does not cover any damage to Minh Singer ring dishes. These dishes are to be treated with care and being ceramic they are fragile and can easily break or crack if dropped or treated forcefully. They are not food safe and should not be submerged in water or washed, featuring a buff stone wear base. Unfortunately if damage does occur to your ring dish this does not fall under our warranty and no replacement or repair is available.

Customers are responsible for covering any associated postage or redelivery fees. The item must be returned in the original protective packaging and well padded during transport. We recommend shipping repairs via a registered post as ToniMay are not responsible for any lost, damaged or stolen parcels.

Finery and Bespoke Warranty

We offer a 12 month warranty on all finery and custom made pieces. Within the warranty period ToniMay will cover the cost of repair due to manufacturing fault. If the piece shows signs of damage from something other than normal wear (in accordance with our care and faqs) or show signs of improper use/care, a repair fee will apply and the warranty will be voided. 

The warranty will be voided if another jeweller works on the ring this includes cleaning/polishing, servicing, resizing or repairing a ring. Please ensure that you return your ToniMay finery pieces to ToniMay on an annual bases for servicing including polishing and stone tightening, especially if you have claw set stones. 

Please note that gold will scratch during wear. This is not covered by our warranty and is a natural process of wear and tear. Stones can also scratch, crack or chip if they come into contact with hard abrasive surfaces, are dropped or are knocked/hit. Damage to the stone in this way is considered accidental damage and is not covered by our warranty. 

We do recommend that customers take out their own insurance. There is always the possibility of accidental damage and damage outside of our warranty. Holding your own insurance ensures that damage outside of our warranty would be covered by your insurance company. 

If you do require your finery piece to be resized following purchase a $45 resize fee will apply. 

If you are unsatisfied with your purchase for any other reason please contact us at orders@tonimay.com.au

*ACF bracelets are sold non-refundable. These items have a 1 month repair and replacement warranty if you do experience any issues. We appreciate your understanding on this as 100% of all profits from sale of these bracelets are donated to charity.