We don't recommend wearing your ToniMay while swimming, showering, washing your hands or while doing household chores. Contact with sunscreens, creams, hairsprays, perfume, salt/chlorinated water, soaps and chemicals can cause damage to the stones and metals we use in our pieces.

Please remove your ToniMay jewels before sleeping, working out at the gym or carrying heavy items. We recommend that your ToniMay pieces are the last thing to put on when getting ready for the day and the first thing to take off at the end of your day. Silver is a soft metal and can bend, warp and break under force. Necklaces can kink, stretch and snap during sleep or if tugged on or caught on clothing while getting dressed. Rings, cuffs and earrings can bend, snap and warp under pressure.

Please store them in a safe and secure place (not in your wallet!) to avoid dust, moisture and direct light that can cause tarnishing and damage. The box that your jewels were delivered in is a perfect home for them.

We recommend gently wiping down your pieces between wear and before storage to remove any chemicals or body oils that may cause tarnishing.

We recommend a good quality silver or gold polishing cloth to keep your jewellery looking as new. Silver and Brass will naturally tarnish and oxidise as the metals react to heat, body oils and other chemicals during wear, but a regular polish with a polishing cloth will help restore the shine. Tarnishing is not considered a fault of the product, just a sign it needs a good clean. 

Please avoid over polishing any gold plated pieces as this can cause damage to the gold plating and cause it to lighten.

We don't recommend wearing your ToniMay while swimming, showering, washing your hands or while doing household chores.

Contact with sunscreens, creams, hairsprays, perfume, salt/chlorinated water, soaps and chemicals can cause damage to the stones and metals we use in our pieces.

Exposure to water, chemicals and polishing will also cause gold plating to wear more quickly. Please note that gold plating is not permanent.

Over time, silver and gold plated pieces may experience tarnishing or plating wear due to chemicals that the piece has been in contact with or moisture in the air, which then reacts with the metal. This is a natural process and is not considered a fault of the product. Hairspray, perfumes, deodorant and body products can all contribute to tarnishing and plating wear over time so we recommend avoiding contact where possible. 

Storing your jewellery in an air tight container and ensuring they are wiped down between wears and storage will help keep tarnishing at bay and extend the length of your plating.

We do recommend investing in a silver or gold polishing cloth to help restore and maintain your jewels.

Our ToniMay jewels are handmade with natural materials, therefore colours, level of oxidisation, stone inclusions, sizes of stones, embellishments and some core materials may vary. Our pieces may also show some small tool markings from our jewellers as each piece is hand made.

We do not consider these variations to be faults or imperfections but adding to the unique nature of each piece we create.

In the unlikely event that you are unsatisfied with your purchase please contact us within 14 days of receiving your order at orders@tonimay.com.au

We use semi-precious and precious jewels in our pieces and some require more care than others.

Please keep stone set jewellery away from chemicals and products which may impact the integrity of the stones.

Opals, Apatite, Emeralds and Moonstones in particular are high care stones and should be treated with more care - opals in particular are porous stones and can experience changes to their colouring if exposed to water, soaps/chemicals or stored in high humidity environments (eg bathrooms).

Huggies may loosen over time and may require gentle adjusting to ensure that they clasp securely. If you find that your huggies have loosened or do not clasp together securely it is likely that the post has been moved out of alignment with the clasp. This can be easily repaired by lifting the very end of the post so that it realigns with clasp. 

Please do not force the hoop open from the front of the ear or push down on the post with force as this will damage the post and hinge.

Please avoid stretching open cuffs to take them on and off or tightening cuffs on the wrist. Cuffs should be slid on and off the wrist from the thinnest part of the side of the wrist. Stretching cuffs open and closed can cause a weakness in the band and cause cuffs to crack. This can also weaken the stone settings over time.

Please also take care not to catch cuffs during wear on surfaces or clothing as this can cause damage which is irreparable and not covered under warranty. 

Gold plated pieces are best suited to occasional wear only, as the plating will wear to expose the metal underneath if worn on a daily basis.

Gold plating is not permanent and will wear on all pieces over time, however exposure to water, chemicals and over polishing will cause gold plating to wear more quickly.

We do not recommend swimming or showering in gold plated jewellery and to avoid contact with perfumes, hair spray and body products where possible. Between wears we recommend lightly wiping down your gold plated jewels.

We do offer a re-plating service as part of our ongoing customer care. Please get in touch with orders@tonimay.com.au for a quote if you are are interested in having any of your gold plated pieces re-stored.

Please choose carefully when selecting your ToniMay jewels. Goods sold are non-refundable. We are happy to offer a credit note for goods purchased outside of sale periods (excluding finery, earrings and ring dishes) provided the goods are returned within 14 days of purchase, show no signs of wear and are in their original packaging.

We do not offer exchanges on items purchased during sale periods or with a promo code. All of these sales are considered final. 

All sales of Bespoke, Finery and Custom pieces and Minh Singer dishes are final and no exchange or refund is permitted. 

We do not offer returns or exchanges on earrings due to hygiene.

If you do require an exchange for any other reason please reach out to our team by email within 14 days on orders@tonimay.com.au

We offer a 3 month manufacturing warranty from date of purchase for all core range of sterling silver and gold plated jewellery (excluding Minh Singer ring dishes and jewellery cases).

A 12 month manufacturing warranty is offered for all finery, custom made and solid gold jewels.

If you have had an issue with your jewels please email our team at orders@tonimay.com.au for our warranty, repair and return details.

Our manufacturing warranty covers the cost of repair due to manufacturing fault only, we do not warrant against damage caused through incidental wear and tear, tarnishing or plating wear. If the piece shows signs of damage from something other than normal wear or shows signs of improper use/care, a repair fee will apply and the warranty will be void.

If you experience damage to your ToniMay jewellery outside of our warranty period, we ask you to contact us at orders@tonimay.com.au so we can provide a quote for repair. We do not guarantee that all pieces are able to be repaired but we will do our best where possible.

Please note that if another jeweller works on your ToniMay item within the warranty period (including repairs or resizing) or you attempt repair a piece yourself this does void the warranty. We do not take responsibility for any damage due to other work performed on a piece.

Our warranty does not cover you for items that are lost or stolen. In this instance, a refund or replacement under warranty is not possible.

Our warranty does not cover silver or brass pieces that may tarnish or scratch, nor does our warranty cover Gold Plated pieces that may experience plating wear or fading. Please refer to our care and faqs for details on how to care for your ToniMay piece and extend the life of your gold plated pieces.

Our warranty does not cover damage to pieces or stones (scratches/chips/cracks) if a piece has been dropped. We recommend that you follow our care instructions on our Care and FAQS page to ensure your pieces are properly cared for. 

Our warranty does not cover any damage to Minh Singer ring dishes. These dishes are to be treated with care and being ceramic they are fragile and can easily break or crack if dropped or treated forcefully. They are not food safe and should not be submerged in water or washed, featuring a buff stone wear base. Unfortunately if damage does occur to your ring dish this does not fall under our warranty, and no replacement or repair is available.

Customers are responsible for covering any associated postage or redelivery fees. The item must be returned in the original protective packaging and well padded during transport. We recommend shipping repairs via a registered post as ToniMay are not responsible for any lost, damaged or stolen parcels.

If you have selected the incorrect size for your ToniMay jewels we are happy to exchange the size for you provided it is returned unworn within 14 days of purchase. In the case that the correct size is not available we are happy to offer a credit note to be used in the future.

Please check our sizing guide if you are unsure of your ring size.

If you have an issue with your order please contact our customer service team on orders@tonimay.com.au for our return, warranty and repair details.

Customers are responsible for covering any associated postage or redelivery fees unless the item for return is approved under warranty. The item must be returned in the original protective packaging and well padded during transport. We recommend shipping repairs via a registered post as ToniMay are not responsible for any lost, damaged or stolen parcels

We want to ensure your ToniMay jewels follow you on your life's adventures but we understand damage can occur through wear and tear.

Where possible we do offer a repair service for items that are outside of our 3 month warranty. If you have had an issue with your jewels, please get in touch with our team at orders@tonimay.com.au for a quote for your repair.

We offer standard and express shipping for all Australian orders with Australia Post and standard postage internationally via Sendle.

International orders can be upgraded to express via DHL for an additional charge. If you are interesting in upgrading your order please contact orders@tonimay.com.au before placing your order.

We offer free Standard Domestic Shipping with Australia Post on all orders over $180 and Free Domestic Express Shipping on all orders over $800. 

Express shipping is available for domestic orders through Australia Post for in-stock items. All Express Orders are sent signature on delivery within 2 business days of your order being placed. Please note that shipping time is in addition to this. If your order can not be fulfilled by express post we will notify you as soon as possible. 

An email confirming shipment and tracking details will be sent when your order has been dispatched.

We recommend customers track the delivery of their parcel with Australia Post or Sendle once they have received the shipping confirmation to ensure a smooth delivery.

Once an order is shipped it is the customers responsibility to track the delivery. If there are any issues with the delivery of the parcel ToniMay will seek to rectify this with the courier company/Australia Post and place an investigation for you however we can not compensate for items that are lost or stolen after they have been confirmed delivered.

For Standard Domestic Post we recommend allowing 5 -10 business days for your order to be delivered once you have received your shipping confirmation

For Express Post we recommend allowing 2 - 3 business days for your order to be deivered once you have received your shipping confirmation.

International shipments can take up to 5 weeks to be delivered.

All ToniMay orders come carefully wrapped and packaged into either a velvet pouch or branded gift box. If you are ordering multiple pieces these will be wrapped individually but maybe packed into the same gift box/bag to reduce wastage.

If your order is a gift and you do require separate gift boxes for each item please leave us a note on your order at check out or email us directly once you have placed your order at orders@tonimay.com.au.

If you need to make any changes to your order please contact our customer service team ASAP on orders@tonimay.com.au including your order nunber and the update required.

Once an order is shipped we are unable to make any changes to the order, delivery address or location. ToniMay takes no liability for orders that are sent to the incorrect address due to customer error or delays experienced due to courier delivery times or international customs clearance. 

We do try to ship to all international destinations however we are not able to ship to some locations due to country limitations.

For a list of countries we are unable to deliver to please check the below link.

Excluded countries

International orders are sent via Sendle (a standard post option). Please allow up to 5 weeks to receive your items as delays maybe experienced due to customs clearances. 

For international customers who are after an express service, DHL Express is available for an additional fee. Please contact our team at orders@tonimay.com.au for a quote.

Please note that ToniMay is not responsible for any customs or importation charges that maybe incurred with international orders. It is the customer's responsibility to cover all customs related charges for the import of goods including taxes and duties.

Before ordering we recommend checking the customs and import duties for your country.